Coaching is a specialized art of holding solution focused conversations. Coaching supports a client being able to access insights and solutions from within themselves, moving themselves in positive, proactive and clearly defined actions that aids them in achieving their potential in the area of their goals and objectives.
This Coaching Agreement (“Agreement”) is made and entered into according to the Date Stamp of submission of this form (“Effective Date”) between Jennifer Higgins ("The Coach") and The Client identified below. The Coach and The Client may be referred to collectively as the “Parties” or individually as a “Party.”
1. The Coaching Relationship
1.1 I, Jennifer Higgins ("The Coach"), completed my accredited professional coach training from InnerLifeSkills Coaching which subscribes to the International Coach Federation's Core Coaching competencies and ethics and standards of which it is a member.
1.2 The Client understands and agrees that the educational and/or coaching services ("Services") provided by The Coach do not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that the Services are not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or any other professional advice by legal, medical, or other qualified professionals. It is The Client's exclusive responsibility to seek independent professional guidance as needed.
2.1 The Coach and The Client will schedule a series of meetings at mutually determined dates and times. All meetings for this Agreement must be scheduled within one (1) year of the Effective Date. Any unused meetings after the Effective Date shall expire.
2.2 Each one-on-one meeting is 60 minutes, except one-on-one educational meetings including but not limited to Enneagram Typing Sessions, which can be up to 90 minutes.
2.3 Meetings will be in-person at a predetermined and agreed location, or over the phone, or over the Internet, as mutually agreed upon. The Client is expected to call The Coach for phone or internet meetings unless otherwise arranged.
2.4 The Client and The Coach will make all reasonable efforts to be punctual and available for the meetings. Meetings that do not begin within 15 minutes of the mutually determined times shall be considered cancelled and fall under clause 3.
2.5 The Client is expected to take notes and may record the meetings for their personal use and reflection only. The Coach may record the meetings with the oral consent of The Client for training purposes which include but are not limited to: reflection, continuing education, and accreditation requirements.
3. Fees and Cancellation Policy
3.1 The one-off fee for Services is $237 USD for each one-on-one meeting for life coaching, and $347 USD for each one-on-one meeting for business coaching, payable strictly in advance of the first meeting for this Agreement to The Coach via website or PayPal, unless otherwise arranged. Meetings of 2 or more people will be subject to additional fees and/or time commitment and require an addendum to this agreement. Package and subscription fees are determined at the point of sale.
3.2 In the event The Coach travels at The Client's request or travels to otherwise accommodate The Client, The Client shall be solely responsible for any and all travel expenses. Such travel expenses include but are not limited to: lodging, meals, airfare, cab and/or bus fare, and mileage billed at the standard mileage rate established by the Federal Government. If The Coach travels at The Client's request, The Coach, in her sole discretion, shall choose the method of transportation and accommodations.
3.3 Except in the case of illness or emergencies, a notice period of at least 24 hours is required by The Client or The Coach if either is unable to attend the meeting.
3.3 If The Client cancels a meeting with less than 24 hours notice for reasons other than illness or emergencies, The Client is liable for full payment of the meeting booked.
3.4 If the Coach cancels a meeting for reasons other than illness or emergencies, The Coach will replace the meeting for The Client at an agreed date and time, at no additional cost to The Client.
3.5 In the case of a service package, meetings purchased shall not expire. Unscheduled meetings shall not be eligible for a refund.
3.6 In the case of a monthly subscription, there shall be an allowance to pause payments once in a 180-day period for a maximum of 3 months. After such time, the Agreement shall be terminated and The Client shall be subjected to agreement changes upon re-subscribing.
4.1 The Coach will maintain confidentiality to the extent permitted by law, unless The Client divulges information related to, or relevant to illegal activities.
4.2 The Client understands that the coach-client professional relationship is not privileged under law and that in the event of a legal trial, that information regarding the client could be subpoenaed.
4.3 The Coach will maintain The Client's anonymity if referring The Client's case to a mentor or fellow coach for the purposes of guidance and learning.
5. Limitations of Liability
5.1 The Client acknowledges that he/she is fully responsible for his/her own choices, actions, and results.
5.2 The Client agrees to hold The Coach and The Coach's business free from any and all liability for any consequences resulting directly or indirectly from the coaching meetings.
5.3 The Client agrees to indemnify, defend, and hold harmless The Coach and its agents and employees from and against any and all liability, including all legal fees incurred in connection with claims for damages of any nature whatsoever arising from The Coach's performance or failure to perform.
5.4 The Coach shall not be liable for any damages, loss, cost or expenses, including incidental or consequential damages to The Client. If agreed, The Client's sole remedy against justified action against The Coach shall be in the form of a replacement cost for coaching services rendered.
6. No Assignment
The Client shall not assign the Agreement without the prior written consent of The Coach.
7. Contract Termination
7.1 Either party may terminate this contract at any time.
7.2 Notice of termination must be provided in writing via letter or email to the other party, with 10 days notice.
7.3 If The Coach is responsible for a reimbursement in excess of $100, The Coach shall reimburse The Client $50 each month until all monies are paid due.
7.4 Clauses 4, 5, 6, and 9 of this Agreement will survive this Agreement.
8. Marketing-Related Requests
8.1 The Client understands that if he/she is satisfied with the Services of The Coach, that The Coach may request that The Client provide a reference, and permit The Coach to add The Client to its list of client employers for marketing purposes.
This Agreement constitutes the entire agreement of the Parties with regard to the coaching services agreement, and replaces and supersedes all other agreements or understandings, whether written or oral. No amendment or extension of this contract shall be binding unless in writing and signed by both Parties. The laws of the State of Tennessee shall govern all matters pertaining to any dispute between the Parties and/or any dispute arising out of this Agreement which was executed in Knoxville, Tennessee with venue to be laid exclusively with the state and federal courts located within Knox County, Tennessee. Any disagreement in connection herewith shall be finally settled by arbitration. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision.
*By submitting this Agreement, The Client acknowledges that The Client has read this Agreement and fully understands its terms and conditions. Any questions, issues, or concerns have been satisfactorily answered by The Coach. The Client further acknowledges that The Client has had the opportunity to have this Agreement reviewed by counsel.
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The learnings I have taken away from working with Jen, particularly in the area of communication, has fundamentally changed the dynamics of my relationships for the better. I now approach conversations with a deeper layer of understanding and empathy.
My first coaching session with Coach Jen was absolutely eye opening. I was in awe of watching how her very simple questions and compassionate listening skills allowed me to have more self awareness about the road blocks I was creating in my own mind. I have worked with maybe 2-3 coaches earlier this year but this coaching session was different, it is what I needed in this very. moment of my life. ... it was truly transformative and liberating. ... Coach Jen made sure that before our session ended that I set a specific time and date to finish part two of the exercise. She is truly an expert in her field and I am so glad our paths crossed, it was a divine moment in time.
Jen is helping me to use this knowledge in family, church, and friend relationships. It has been truly life changing!
Jen helped me realize the WHY behind my actions. She asked insightful questions and really made me THINK about my motivations and fears, and how they effect my behaviors. Working with Jen has opened my eyes to working WITH my personality to achieve my goals in life.